Refund and Return Policy
CRAFTLUIS is committed to delivering high-quality products that satisfy our customers. However, if you are not satisfied with your purchase, we offer the following return and refund policy.
Return Eligibility
We accept returns for items that are unused, undamaged, and in their original packaging. If the product is defective, damaged, or incorrect upon arrival, we will offer a full refund or exchange.
To return an item, you must contact us within 30 days of receiving your order. Items returned after this period may not be eligible for a refund.
Return Process
- Contact Us: Email us at info@craftluis.com or call our customer service team to initiate a return.
- Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping: You will be responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to return the item.
- Refund Processing: Once we receive the returned item, we will inspect it and process your refund within 7-10 business days. The refund will be credited to your original payment method.
Refunds
If your return is approved, we will issue a full refund for the product price. Shipping costs are non-refundable, except in cases of damaged or incorrect products. The amount refunded will be based on the price of the product minus any shipping fees.
Exchanges
If you would like to exchange an item, you must follow the same process as a return and place a new order for the replacement item. Shipping fees for exchanged items will be your responsibility, unless the original item was defective.
Non-returnable Items
Some items are non-returnable for hygiene or safety reasons, including but not limited to:
- Opened lubricants or consumables that have been used.
- Custom or special order products that are made to your specifications.
Defective or Damaged Items
If your product is defective or arrives damaged, please contact us immediately. We will provide you with a prepaid return label and offer a full refund or replacement at no extra cost to you.
Cancellation
Orders can be canceled within 24 hours of placing the order. After the order is processed or shipped, cancellations are no longer possible, but you can return the items once they arrive.
Refund Process
Refunds will be credited to the original payment method used for the purchase. Depending on the bank or payment processor, it may take 5-10 business days for the refund to appear in your account.
Effective Date: January 3, 2025
Contact Information:
CRAFTLUIS
303 7th Ave NE, Roseau, Minnesota (MN), 56751
Phone: (218) 463-2726
Email: info@craftluis.com
Website: www.craftluis.com